When a man was filmed shaving on a train the initial response on social media was disgust and outrage.
Now though people are expressing their regret at making snap judgements amidst an outpouring of empathy on social media. So what happened?
The clip, showing Anthony Torres, 56, shaving his face and flicking foam on the floor, was condemned by many of the three million viewers.
"So gross", people wrote, while others suggested they "would have puked" and called Mr Torres a "pig" and a "slob".
However, Mr Torres has since explained why he was shaving on the New Jersey train, leading many to regret their snap judgements.
He said that he had been staying at a homeless shelter for the past three nights, and had previously spent time sleeping at bus stations.
Does this man's personal circumstance change the fact that what he did was shameful? Will stories like these change the way shamers respond to rude acts? Vote and comment below.
PUTTING AN END TO ACTS OF RUDENESS ONE RUDE ACT AT A TIME